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TERMS AND CONDITIONS


Digifreak maintains the internet portal https://digifreak.lk/ a product online store. The offering on this site is only directed at end users of legal age. Goods will only be sold in normal household quantities. These terms and conditions find application in all contracts which members enter into via https://digifreak.lk as well as all general business relationships between Digifreak and its customers. We do not accept any other terms and conditions unless explicitly stated otherwise. If periods are stated in working days, these include all weekdays except Saturday and Sunday and all statutory holidays.



Use of https://digifreak.lk


As part of the registration as a customer of you will be asked to submit personal data. You are responsible for ensuring that the data is complete and correct. After you have completed the registration process you will receive a password to facilitate access to the online service on digifreak.lk. You are obliged to treat this password and any other access data confidential and protected from access by unauthorized third parties. In the password protected area you can access to your recent order information.



Prices & Shipping Fees


For orders the prices which are listed at the time of your order on the product page. These prices are exclusive of taxes and the final price (inclusive of taxes) are shown in the shopping cart page.

We accepts various credit cards, e.g. Visa, American Express, Master and will charge the invoice to your credit card immediately after receipt and dispatch of the order.



Delivery, Store Collection & Returns


Delivery will only be given to the shipping address provided by you. It is your responsibility that it is possible to ship to the address during normal working hours.

We ship according to the delivery timelines provided for each product. We ensure that we ship as early as possible, but for some products the timelines are longer due to availability of products.

We usually deliver within 4-6 working days of placement of the order. For orders with multiple items and different delivery times, the longest delivery time applies.

Product can be collected within 4-6 working days of placement of the order. For orders with multiple items and different collection times, the longest collection time applies.

You can return all items within 14 days of receipt for a full refund of the item purchased. The refund amount will be credited back to your account as store credits or credit points.

In case of manufacturing defect with the item, it can be returned to us within 14 days of receipt and you will be refunded after the items have been inspected by us. if reverse pickup is unsuccessful after three attempts or more than two weeks after pickup was initiated for the first time, the refund request will be cancelled. similarly if the product is self-shipped, and has not been dispatch from consumer after two weeks of refund initiation, refund request will be cancelled.

Within the first 14 days of receipt we will accept all returns except those deemed to have been damaged by the customers themselves outside of normal everyday use.

Once your return is received by us, the refund is subject to your return having met the requirements of being undamaged and dispatched by you within 14 days.

Any reverse shipment charges will be borne by the customer.

Please note that shipping charges will not be re-imbursed.



Service and Complaints


The satisfaction of our members is close to our hearts. Therefore, we endeavor to deal with your concerns as quickly as possible and always provide you with our feedback after receiving your input. For service inquiries, please contact our customer service department: Email: online@digifreak.com.



Data Security


As part of your registration as a customer on digifreak.lk you will be asked to provide personal data. This is data which is required by us to process the contracts concluded on https://digifreak.lk/. All personal data is confidential and will be treated by us in accordance with relevant legal regulations.